Privacy Policy

Information We Collect

When you use our parcel handover and small errand services at trozelonsskhik.world, we may collect:

• Name and contact details (email, phone)
• Message content and booking details
• Delivery and collection addresses
• Technical data such as IP address and browser type when you visit our website

This information is used to fulfil your courier and escort requests, arrange collection and delivery, and communicate with you about your bookings.

How We Use Your Information

We use your personal information to:

• Process your courier and small errand bookings
• Coordinate parcel handover and delivery
• Provide updates on delivery status
• Respond to enquiries and support requests
• Improve our website and services

Legal Basis for Processing

We handle your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). We collect and use your information where:

• You have given consent
• It is necessary to perform our contract with you
• We have a legitimate interest that is not overridden by your privacy interests
• We are required or authorised by law

Sharing and Disclosure of Information

We do not sell your personal information. We may share or disclose your information:

• With service providers who assist us (e.g. hosting, analytics), under confidentiality obligations
• Where required by Australian law or to protect our legal rights
• With your consent

Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, in line with APP 11. This includes:

• Secure storage and transmission of data
• Access controls and staff training
• Reviewing our security practices from time to time

Data collected through our contact form and during service provision is used only for the purposes described in this policy.

Your Rights and Choices

Under the Privacy Act 1988 (Cth) and the APPs, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or out-of-date information
• Make a complaint to us or to the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us via our contact page. We will respond within a reasonable time.

International Data Transfer

Some of our service providers (e.g. for hosting or analytics) may be located outside Australia. When we disclose personal information overseas, we take reasonable steps to ensure that the recipient complies with the Privacy Act and the APPs, or equivalent privacy standards, unless an exception applies.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purposes set out in this policy, to comply with legal obligations, and to resolve disputes. When information is no longer required, we delete or de-identify it in accordance with APP 11.

Children's Privacy

Our services are not directed at anyone under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us and we will take steps to delete it.

Third-Party Services

Our website may use the following third-party services, which may collect or process information:

• Google Ads conversion tracking: To measure the effectiveness of our advertising.
• Remarketing: To show relevant ads to visitors who have previously visited our site.
• Google Analytics: To understand how visitors use our website (e.g. pages viewed, traffic sources).
• Google Maps API: To display maps and location features; Google may collect data in accordance with its own privacy policy.

These services have their own privacy policies. We encourage you to review them. You can manage ad preferences and opt out of certain tracking via your browser or Google’s settings.

Use of Cookies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse usage. For more detail on the types of cookies we use and how to manage them, see our Cookies Policy.

Policy Updates

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically. Continued use of our services after changes constitutes acceptance of the updated policy where permitted by law.

Contact Information

For questions about this privacy policy, your personal information, or to exercise your rights under the Privacy Act 1988 (Cth), contact us via our contact page.