Return Policy

General Legal Requirements

This return policy operates in addition to your rights under the Australian Consumer Law (ACL). Under the ACL you may be entitled to a remedy (refund, repair, replacement, or compensation) where goods or services fail to meet consumer guarantees (e.g. acceptable quality, fitness for purpose). Nothing in this policy excludes, restricts, or modifies those statutory rights.

Return Period

For services: you may request a refund or reschedule within a reasonable time after booking, subject to the conditions below. For any physical goods we supply: return requests should be made within a reasonable period after delivery, in line with our return conditions and the ACL.

Return Conditions

Returns and refunds are subject to the following:

• You must contact us as soon as possible to request a return, cancellation, or refund.
• For services: cancellations before we have commenced the service may be eligible for a full refund or rescheduling; after commencement, eligibility depends on the circumstances and the ACL.
• For goods: items must be in their original condition where applicable; we may require proof of purchase or delivery.

Cost of Return Shipping

Where you are returning goods because they are faulty, not as described, or otherwise in breach of a consumer guarantee under the ACL, we will typically bear the cost of return shipping. Where you are returning goods for other reasons (e.g. change of mind) and we agree to accept the return, you may be responsible for return shipping costs unless we state otherwise.

Return Process

To request a return or refund:

• Contact us via our contact page with your booking or order details and reason for the request.
• We will confirm eligibility and any next steps (e.g. return of goods, rescheduling).
• For goods: follow any return instructions we provide (e.g. address, packaging).
• Once we receive and verify the return (where applicable), we will process the refund in accordance with our refund procedure.

Non-Returnable Items

Some items or services may not be eligible for return or refund except where required by the ACL (e.g. custom or perishable items, or where the item has been used in a way that affects its condition beyond normal use). We will advise you when you request a return if any such restrictions apply. Your ACL rights are not affected where a consumer guarantee has been breached.

Order Cancellation Policy

If you need to cancel a courier or small errand booking, please contact us as soon as possible. Cancellations made before we have commenced the service may be eligible for a full refund or rescheduling, depending on the circumstances. Cancellations after we have commenced may be partially refundable or not refundable, except where the ACL entitles you to a remedy.

Refund Procedure

When a refund is approved:

• We will process the refund using the same payment method you used, unless we agree otherwise.
• Refunds are typically processed within a reasonable time (e.g. several business days) after we confirm eligibility; timing may depend on your financial institution.
• You will receive confirmation when the refund has been initiated. If you do not receive the refund within the expected time, contact us.

Service Issues

If you are not satisfied with our parcel handover or escort service, please contact us. We will work with you to address any concerns. Refunds or other remedies may be offered where we have failed to deliver the agreed service or where the ACL entitles you to a remedy.

Unfulfilled Requests

If we are unable to fulfil your courier or errand request, you will not be charged. We will notify you promptly and suggest alternatives where possible.

Contact Information

For questions about returns, cancellations, or refunds, or to exercise your rights under the Australian Consumer Law, visit our contact page.